FAQ
Orders & Processing
How long does it take to process my order?
Orders are typically processed within 1–2 business days. Orders placed after 5:00 PM may be processed on the next business day.
Once your order has been processed and shipped, you will receive an email confirmation with tracking information.
Can I cancel or change my order?
Orders can usually be canceled or modified within 24 hours of being placed.
After this period, your order may already be in processing and changes may no longer be possible.
If you need assistance, please contact our support team as soon as possible.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email containing your order details.
Once your order ships, you will also receive a tracking email so you can monitor your delivery.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping within the United States on all orders.
All shipments include tracking information so you can follow your package.
How long does shipping take?
Orders are processed within 1–2 business days, and shipping typically takes 4–6 business days once dispatched.
Most customers receive their order within approximately 5–8 business days from the date of purchase.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number.
You can use this tracking number to follow the progress of your shipment.
If you cannot find your tracking email, please contact our support team for assistance.
Do you ship internationally?
At this time, we primarily ship within the United States.
Shipping availability may expand in the future.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, items must be:
• Unused and unworn
• In original condition
• Returned with original packaging
How do I start a return?
To request a return, please contact our support team and include:
• Your order number
• The item you wish to return
• The reason for the return
Our team will provide further instructions for completing the return.
When will I receive my refund?
Once your returned item has been received and inspected, refunds are processed to your original payment method within approximately 7 business days.
Please note that banks or payment providers may require additional time to complete the transaction.
Who pays for return shipping?
For returns due to change of mind or incorrect size, customers are responsible for return shipping costs.
If the item arrived damaged, defective, or incorrect, we will work to resolve the issue appropriately.
Products & Availability
How accurate are product images and descriptions?
We aim to present products as accurately as possible.
However, colors may vary slightly depending on your screen settings or device display.
Product descriptions are provided to give general guidance regarding fit, style, and materials.
What if an item is out of stock?
Product availability may change depending on demand.
If an item becomes unavailable after an order has been placed, our support team will contact you to discuss the available options. You may choose to select a different product, wait for a restock if available, or request a refund where applicable.
If an item is out of stock on the website, it may be restocked in the future or replaced with new styles.
Customer Support
How can I contact Sofias New York?
Our support team is happy to assist with any questions regarding orders, products, or returns.
Email: support@sofiasnewyork.com
Phone: +1 (877) 322-4063
What are your customer support hours?
Customer support is available:
Monday to Friday
9:00 AM – 5:00 PM
How quickly will I receive a response?
We typically respond to inquiries within 12–24 hours on business days.