Payment Policy

This Payment Policy explains how payments are handled when you place an order through the Sofias New York website. By completing a purchase, you agree to the terms outlined below.

Payment Authorization

When you submit an order, your selected payment method is authorized to ensure sufficient funds or credit availability.

Once authorization is successful, the transaction is completed and your order is confirmed.

If payment cannot be verified or is declined, the order will not be processed. You may retry using updated payment details or choose another available payment method.

Accepted Payment Methods

We offer a variety of secure payment options for your convenience, including:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club International
• JCB
• UnionPay
• Elo
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may be displayed at checkout depending on your device, location, and payment provider availability.

Secure Transactions

All payments are processed through Shopify’s secure infrastructure using industry-standard encryption and fraud prevention measures.

Sensitive payment information is handled securely by the payment provider and is never stored on our servers.

In certain cases, orders may undergo additional verification checks. If this occurs, order processing may be delayed or the order may be canceled for security reasons.

Pricing & Currency

Product prices are displayed clearly before checkout and confirmed at the time of payment.

Once an order has been successfully placed, no additional charges will be applied by Sofias New York.

Orders are processed in the currency displayed during checkout. Any exchange rate differences or bank fees are determined by your financial institution.

Refunds

If a refund is approved according to our Return & Refund Policy, the amount will be issued to your original payment method.

Refund processing typically occurs within several business days, although the exact timing depends on your bank or payment provider.

Payment Issues & Chargebacks

If a payment is reversed, disputed, or canceled after authorization, we reserve the right to suspend or cancel the associated order until the matter has been resolved.

Additional verification or payment confirmation may be required in accordance with our Terms of Service.

Policy Updates

We may update this Payment Policy from time to time to reflect operational or legal changes.

Updates become effective once published on our website. Continued use of our website indicates acceptance of any revisions.

Contact Information

Sofias New York is operated by:

Flowforge Commerce LLC

Registration Number: 981900917

1610 Capitol Ave 413 e172, Historic Hynds Building
Cheyenne, WY 82001
United States

Customer Support:

Email: support@sofiasnewyork.com

Phone: +1 (877) 322-4063

Customer support is available Monday to Friday, 9:00 AM – 5:00 PM and we typically respond within 12–24 hours on business days.