Privacy Policy
This Privacy Policy explains how Flowforge Commerce LLC, operating under the brand Sofias New York, collects, uses, and safeguards personal information when you access or interact with our website.
By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.
Company Information
Sofias New York is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building
Cheyenne, WY 82001
United States
Customer Support:
Email: support@sofiasnewyork.com
Phone: +1 (877) 322-4063
Customer support is available Monday to Friday, 9:00 AM – 5:00 PM, and we typically respond within 12–24 hours on business days.
Information We Collect
When you interact with our website, we may collect certain personal and technical information, including:
Information you provide directly, such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment-related information necessary for transactions
Order and communication records, including:
- Purchase history
- Customer support communications
- Transaction details
Technical and usage data, such as:
- IP address
- Browser type
- Device information
- Pages visited and interactions on the website
Cookies and tracking technologies used to analyze website performance and improve user experience.
How We Use Your Information
The information we collect may be used to:
- Process purchases and manage transactions
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and service-related communications
- Maintain website functionality and security
- Improve our website, products, and services
- Detect, prevent, and investigate fraudulent or unauthorized activity
Payment Processing
Payments on our website are securely processed through Shopify and its authorized payment partners.
Payment credentials are handled directly by the payment provider, and full credit card details are not stored on our servers.
Sharing of Information
We may share personal information with trusted service providers when necessary to operate our business, including:
- Payment processing providers
- Shipping and logistics partners
- Customer service platforms
- Website hosting and technical service providers
Information may also be disclosed when required by law or when necessary to protect our legal rights or comply with legal obligations.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable essential website functionality
- Analyze traffic and site performance
- Remember user preferences
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information where permitted by law
- Opt out of certain communications, including marketing emails
To submit a request regarding your personal data, please contact us at:
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no online system can guarantee absolute security, and users should take appropriate precautions when sharing personal information online.
Data Retention
Personal data is retained only for as long as necessary to:
- Fulfill operational and contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
External Websites
Our website may contain links to third-party websites or services. This Privacy Policy applies only to our website.
We are not responsible for the privacy practices or content of external websites.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
Updates will be posted on this page, and continued use of the website after changes are published constitutes acceptance of the updated policy.