Terms of Service
1. Agreement to Terms
These Terms of Service govern your use of the Sofias New York website and any purchases made through it. The website is operated by Flowforge Commerce LLC.
By accessing or using our website, you agree to be bound by these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these Terms, please discontinue use of the website.
By using this website, you confirm that you are at least the legal age of majority in your place of residence.
2. Use of the Website
You agree to use this website only for lawful purposes. You must not:
- Violate any applicable laws or regulations
- Interfere with website security or functionality
- Upload malicious code, viruses, or harmful content
- Use the website for fraudulent or unauthorized activities
We reserve the right to restrict or terminate access if misuse is suspected.
3. Intellectual Property
All content on this website — including text, images, branding, graphics, logos, and design — is owned by or licensed to Flowforge Commerce LLC and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this website without prior written permission.
4. Product Information & Availability
We strive to present accurate product descriptions, images, and pricing. However:
- Product availability may change without notice
- Colors may vary depending on your device or screen settings
- Product descriptions are provided for general guidance
We reserve the right to limit quantities or discontinue products at any time.
5. Orders & Payment
Placing an order constitutes an offer to purchase products from Sofias New York.
We reserve the right to accept, decline, or cancel orders for reasons including:
- Payment authorization issues
- Suspected fraud or misuse
- Pricing or technical errors
- Product availability
Payments are processed securely through Shopify and its payment partners.
You agree to provide accurate and complete billing and shipping information.
6. Pricing & Errors
Prices may change without prior notice.
Occasionally, errors in pricing, product descriptions, or availability may occur. We reserve the right to correct such errors and cancel or adjust orders if necessary.
7. Shipping & Delivery
Estimated delivery times are provided for informational purposes only and are not guaranteed.
Delays may occur due to factors such as:
- Carrier disruptions
- Weather conditions
- Operational delays
- High shipping volumes
Customers are responsible for providing accurate delivery information when placing an order.
8. Returns, Refunds & Cancellations
Returns and refunds are handled according to our Return & Refund Policy.
Key points include:
- Returns may be requested within 30 days of delivery
- Orders may be canceled within 24 hours of purchase
- Returned items must meet eligibility requirements
Please review the full policy for additional details.
9. Accounts & User Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
10. Third-Party Services
Our website may contain links to third-party services, tools, or websites.
We do not control these third-party services and are not responsible for their content, policies, or practices.
11. User Feedback & Submissions
Any feedback, suggestions, reviews, or other submissions you provide may be used by Sofias New York without restriction or compensation.
You agree that your submissions will not violate any laws or third-party rights.
12. Disclaimer of Warranties
This website and all products are provided “as is” and “as available.”
We do not guarantee that the website will operate uninterrupted, secure, or error-free.
To the fullest extent permitted by law, we disclaim all warranties, express or implied.
13. Limitation of Liability
To the extent permitted by law, Flowforge Commerce LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased through it.
Nothing in these Terms limits rights that cannot be excluded under applicable law.
14. Indemnification
You agree to indemnify and hold harmless Flowforge Commerce LLC, its affiliates, employees, and partners from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Misuse of the website
- Violation of applicable laws
15. Termination
We reserve the right to suspend or terminate access to our website at any time if we believe these Terms have been violated.
16. Governing Law
These Terms are governed by the laws of the United States. Any disputes shall be handled in accordance with applicable law.
17. Changes to These Terms
We may update these Terms of Service from time to time.
Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.
18. Company Information
Sofias New York is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building
Cheyenne, WY 82001
United States
Customer Support:
Email: support@sofiasnewyork.com
Phone: +1 (877) 322-4063
Customer support is available Monday to Friday, 9:00 AM – 5:00 PM, and we typically respond within 12–24 hours on business days.