Return & Refund Policy
At Sofias New York, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help with a clear and straightforward return process.
This policy applies to all orders placed through our website.
30-Day Return Window
You may request a return within 30 days of receiving your order. If more than 30 days have passed since delivery, we may not be able to accept your return.
To start a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if applicable
Once your request has been reviewed, we will provide instructions for completing the return.
Return Eligibility
To qualify for a return, items must:
- Be unused and unworn
- Be in original condition
- Include original packaging, tags, and accessories
- Be returned in a resellable state
Returns that do not meet these conditions may not be accepted.
Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 7 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
You will receive confirmation once your refund has been issued.
Return Shipping Costs
Original shipping is free for orders within the United States.
For returns due to change of mind, incorrect size, or exchanges, customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as we cannot guarantee receipt of items returned without tracking.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After reviewing your request, we will arrange a replacement or refund at no additional cost where applicable.
Order Cancellations
Orders may be canceled within 24 hours of being placed.
After this time, order processing may already have begun and cancellation may not be possible.
If your order has already shipped, you may request a return once it has been delivered.
Exchanges
If you would like to exchange an item, please contact us and our support team will guide you through the exchange process.
Exchange shipping costs may apply unless the item is defective or incorrect.
Contact Information
Sofias New York is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building
Cheyenne, WY 82001
United States
Customer Support:
Email: support@sofiasnewyork.com
Phone: +1 (877) 322-4063
Customer support is available Monday to Friday, 9:00 AM – 5:00 PM and we typically respond within 12–24 hours on business days.