Shipping Policy
At Sofias New York, we are committed to providing clear and transparent information about how your order is processed and delivered. This Shipping Policy applies to all purchases made through our website.
Order Processing
Order Cut-Off Time
Orders placed before 5:00 PM on business days are typically processed the same day. Orders placed after this time will be processed on the next business day.
Processing Time
Orders are prepared within 1–2 business days (Monday through Saturday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking details.
Shipping & Delivery
Transit Time
After dispatch, shipping typically takes 4–6 business days, depending on your location and carrier conditions. (Monday through Saturday, excluding holidays).
Estimated Delivery Time
Most orders are delivered within approximately 5–8 business days from the date of purchase. (Monday through Saturday, excluding holidays).
Shipping Fees
We offer free shipping within the United States.
Tracking Information
Once your order has shipped, you will receive tracking information so you can monitor the progress of your delivery.
Please note that delivery timeframes are estimates and may vary due to external factors beyond our control.
Order Changes & Cancellations
Orders may be canceled or modified within 24 hours of placement.
After this period, orders may already be in processing and changes may no longer be possible.
If you need assistance, please contact us at:
Potential Delivery Delays
Occasionally, delivery delays may occur due to circumstances outside our control, such as:
- High shipping volumes or seasonal demand
- Carrier disruptions or logistical issues
- Severe weather conditions
- Public holidays
If your order has not arrived within the expected timeframe, please allow a few additional business days before contacting our support team.
Lost or Missing Packages
If your package appears delayed or lost, please contact us at:
Our team will work with the shipping carrier to investigate the situation and assist you in resolving the issue.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Our team will review the information and work toward an appropriate resolution.
Contact Information
Sofias New York is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building
Cheyenne, WY 82001
United States
Customer Support:
Email: support@sofiasnewyork.com
Phone: +1 (877) 322-4063
Our team is available Monday to Friday, 9:00 AM – 5:00 PM, and we typically respond within 12–24 hours on business days.